Queries: 074 226 3454

Shipping policy

Orders over R400 (exclusive of any shipping charge) are shipped to-door free of charge, provided the order is shipped to a valid street address within one of the major cities or metros of South Africa (i.e. JNB, CPT, PTA, PMB, BLM, DBN, EL, PE). Other towns and outlying areas are shipped to for a nominal fee. If in doubt, please enquire at orders@edgehair.co.za.

Please note that we only offer delivery locally (ie. within the borders of the Republic of South Africa), and we are unable to ship to Post Office boxes.

 

We strongly suggest that you request shipping your order to a business address, unless your residential address is easily accessible and someone is always available to collect.

 

Delivery cost is calculated per order, regardless of the number of items ordered.

 

Delivery costs and restrictions

 

Door-to-door country wide (major centres as above): R50.00 (where below the free shipping threshold)

 

Shipping and delivery dates is estimated based on availability of your items and receipt of payment. Orders are confirmed by email, and delivery takes approximately 2-5 working days from receipt of payment.

 

Delivery policy

 

If no one is available at your requested delivery address when our assigned courier attempts to deliver the products you ordered, our courier will retain the products and we will tell you about the attempted delivery. Ordinarily the courier will then attempt one further time on the next business day to complete the delivery. If after that the courier returns the products to us, you will be liable for the cost of any further delivery.

 

Whilst every care will be taken in preparing your order and in selection of service provider, we are not liable for any loss occasioned by any delay in the delivery of any order, or for any loss suffered as a result of theft or destruction of any part of your order whilst in the possession of the courier.

 

We are not able to make delivery of products to Post Office boxes, or internationally.

 

Shipping and delivery is estimated based on availability of the products you ordered and receipt of your payment. Orders are confirmed by email. Delivery takes about 2-5 working days from receipt of payment.

 

Secure Payment

 

Important: For security reasons, we only accept South African issued credit and cheque cards.

 

We take the security of your information very seriously, and for that reason we only utilise one of the best 3rd party secure payment service locally available, PayFast. PayFast is a payments processing service for South Africans and South African websites. PayFast enables easy, secure and instant transfer of money between online buyers and sellers.

 

When making payments by credit or cheque card, you will be taken to our secure payment partner PayFast. PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.

 

Payfast stores your purchase transaction data only for as long as is necessary to complete your purchase transaction. After the transaction is complete, your purchase transaction information is deleted.

 

Available methods of payment

 

Credit or cheque card (South African issued)

Instant EFT (use "credit card" payment option to access Instant EFT functionality on PayFast)

EFT (traditional EFT)

 

 

See also

 

Privacy policy

Terms and conditions

Get in touch

Contact us on

074-226-3454

or email

orders@edgehair.co.za

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